Help
- How to Join
Welcome to LOOP!
Please join us and become a member:)
Once your account is created, you can immediately benefit from our membership privileges such as member discounts and reward credits.
Please check ‘Other’ for more details!
- How to order
For our members, go to My Account and sign in with your email address and password to proceed to the payment page.
You can also check out as a guest, you will next be asked to provide your shipping and billing details, then your payment details at the payment page.- Payment
We accept the following forms of payment:
- Credit Card
- PayPal
- Shipping
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- Shipping Method : Parcel Service
- Shipping Area : Worldwide
- Shipping Rate : Overseas Shipping: Shipment fee will be charged differently depending on the ordered items’ weight.
- Delivery Time : 5 - 14 days
International orders will be shipped through EMS.
Orders are shipped 2-3 business days after being placed.
EMS service takes on average between 3 to 14 business days.
- Please note we are unable to estimate the total amount of taxes or duties that may be due at time of delivery.
For questions regarding customs fees we suggest contacting your local government.
All international orders are considered final sale once shipped and are therefore ineligible for refund or exchange.
- Please note LOOP is not responsible for lost or stolen packages.
Thank you:)
- Returns & Exchanges
Unfortunately we can not offer exchanges or returns for international shipping at this time.
For more questions please contact us at loopshop.co@gmail.com or chat and we will be happy to help!
- Refunds
It takes 3-5 business days to issue a refund for a returned or canceled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.
For more questions please contact us at loopshop.co@gmail.com or chat and we will be happy to help!
- Other
We offer 1% of the purchase amount as the store credit to our members.
(Except for purchases using points or discount purchases)
Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate for time for exchange or returns.
Cancellation of store credit:
Pending credit issued from orders will be automatically canceled on cancellation or return of the relevant order.
Your store credit will be canceled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.
We strive to offer a thoughtfully curated selection of high quality, beautifully designed pieces made by independent designers and artisans who use ethical practices, eco-friendly materials, and who produce in small quantities.
In our support for sustainability, we also offer a wide array of vintage clothes and jewelry, all carefully and individually chosen with uniqueness, inspiration, and timeless design in mind.
With our family roots in Korea, and with Asia a center of mass consumption and production of “fast fashion,” we thought it relevant to bring our aesthetic here, and establish our first store in Seoul.
As our name implies, we want to connect to the origins of these pieces, and know that they were made consciously and carefully, trying to avoid harm to others and their surroundings.
We hope you enjoy our selections and join our community.